Privacy Policy

1. Information About the Collection of Personal Data and Contact Details of the Controller

2.Data Collection When Visiting Our Website

3. Cookies

4. Data Processing for Order Fulfillment

5. Data Processing When Opening a Customer Account and for Contract Fulfillment

6. Contacting Us

7. Comment Function

8. Use of Your Data for Direct Advertising

9. Use of Social Media: Video

10. Online Marketing

11. Web Analytics Services

12. Retargeting / Remarketing / Referral Marketing

13. Tools and Other Services

14. Rights of the Data Subject

15. Duration of Storage of Personal Data

1. Information About the Collection of Personal Data and Contact Details of the Controller

1.1 Thank you for visiting our website. Below we inform you about the handling of your personal data when using our website. Personal data is any data that can be used to identify you personally.

1.2 The controller responsible for data processing on this website pursuant to the General Data Protection Regulation (GDPR) is:

Aiya Europe GmbH
Am Sandtorkai 62
20457 Hamburg – Germany
Phone: +49 (0) 40 34 80 99 93
Fax: +49 (0) 40 34 80 99 94
Email: info@aiya-europe.com

1.3 The controller has appointed the following data protection officer:

Dr. Patrick Schweisthal
Dachauer Str. 65
80335 Munich – Germany
Phone: +49 89 740045840
Email: datenschutz@dataguard.de

1.4 To ensure the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL or TSL) via HTTPS.

2. Data Collection When Visiting Our Website

Whenever our website is accessed, our system automatically collects data and information transmitted by your browser to our server (so-called “server log files”), including:

The website visited
Date and time of access
Amount of data sent in bytes
Referring page
Operating system used
Browser used
IP address (possibly anonymized)

The legal basis for processing is Article 6(1)(f) GDPR, based on our legitimate interest in improving the stability and functionality of our website. These data are not passed on or used otherwise unless illegal use is suspected. Log data is deleted after seven days at the latest.

3. Cookies

Our website uses cookies—text files stored on your device. Some are necessary for technical reasons (e.g., session cookies), while others (e.g., third-party cookies) analyze usage behavior. You can manage or delete cookies through your browser settings. For more information, please refer to the cookie section in this privacy policy.

4. Data Processing for Order Fulfillment

To process your order, we collect and use personal data provided during checkout. Data may be shared with logistics and payment service providers (e.g., DHL, Mollie, PayPal, Klarna/SOFORT) as necessary to fulfill your order. The legal basis is Article 6(1)(b) GDPR.

5. Customer Account and Contract Processing

If you create a customer account, we collect personal data for order processing. This data is retained for as long as necessary for legal obligations and is then deleted. Legal basis: Article 6(1)(b) GDPR.

6. Contacting Us

When you contact us via form or email, we collect and process your data to handle your inquiry. The legal basis is Article 6(1)(a) or (f) GDPR.

7. Comment Function

If you post a comment, your name, IP address, and comment content are stored and published. Legal basis: Article 6(1)(b) and (f) GDPR.

8. Use of Your Data for Direct Marketing

8.1 Newsletter: With your consent (Art. 6(1)(a) GDPR), we send newsletters to the email address you provide. You can unsubscribe at any time.

8.2 Existing Customers: Based on our legitimate interest (Art. 6(1)(f) GDPR and §7(3) UWG), we may send promotional emails to existing customers.

8.3 MailChimp: We use MailChimp to send newsletters. Data may be transferred to the US. Legal basis: Art. 6(1)(f) GDPR.

9. Social Media Use – Video Integration

We use embedded YouTube videos in privacy-enhanced mode. Data is only collected once the video is played. See Google’s privacy policy for details.

10. Online Marketing

We use Google Ads Conversion Tracking to measure the effectiveness of advertising. Legal basis: Art. 6(1)(f) GDPR. You can disable tracking in your browser settings.

11. Web Analytics

We use Google Analytics to analyze usage patterns. Data is anonymized and processed based on Art. 6(1)(f) GDPR. You can opt out via browser settings or plugins.

12. Retargeting / Remarketing / Recommendation Advertising

We use Facebook Pixel for retargeting with your consent (Art. 6(1)(a) GDPR). You can manage cookie preferences via your browser or opt-out websites like aboutads.info.

13. Tools and Miscellaneous

13.1 Google Maps: To show interactive maps. Data such as your IP and entered address may be transmitted to Google. Legal basis: Art. 6(1)(f) GDPR.

13.2 Google Web Fonts and Fonts.net Web Fonts: These tools load fonts from Google or Monotype servers and may transfer IP addresses to the US. Legal basis: Art. 6(1)(f) GDPR.

14. Data Subject Rights

You have the right to:

Access (Art. 15 GDPR)
Rectification (Art. 16 GDPR)
Erasure (Art. 17 GDPR)
Restriction (Art. 18 GDPR)
Data portability (Art. 20 GDPR)
Objection (Art. 21 GDPR)
Complaint (Art. 77 GDPR)
Withdraw consent at any time (Art. 7(3) GDPR)

15. Storage Duration

Data is stored as long as legally required or necessary for contractual purposes. After that, it is deleted unless further storage is required by law.

Version: April 1, 2021