1. Delivery
1.1 Your order will be shipped via DPD and UPS
1.2 We ship to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Dubai, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, and UK.
For legal reasons we can no longer deliver to Spain.
Our partner Gustus Universum ( www.gustusuniversum.com ) is happy to assist you with deliveries to Spain.
1.3. The delivery times are as follows:
Germany: Standard 5 working days
EU, Switzerland, Norway and United Kingdom: Standard 5 – 7 working days
2. Shipping costs
Germany
Flat rate shipping: 4.95 EUR
Free shipping for orders over 39 EUR
Austria
Flat rate shipping: 4.95 EUR
Free shipping for orders over 39 EUR
Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland and UK
Flat rate shipping: 9.95 EUR
Free shipping for orders over 60 EUR
2.1 For cross-border deliveries, additional taxes (e.g. in the case of an intra-community acquisition) and/or duties, such as customs duties, may be incurred. These are to be borne by the customer.
3. Payment options
3.1 You can choose from the following payment options for deliveries within Germany, unless otherwise stated in the respective item description:
– Credit card (Visa, Mastercard)
– PayPal
- Instant bank transfer
– Credit card payment via Paypal
3.2 For deliveries abroad we offer the following payment options, unless otherwise stated in the respective item description:
– Credit card (Visa, Mastercard)
– PayPal
– Sofortüberweisung (only available for orders from the following countries: Austria, Switzerland, Belgium, Netherlands, Italy, UK, Poland, Spain, France, Hungary, Slovakia, Czech Republic)
– Credit card payment via Paypal
4. Complaints about transport damage
What to do if you have a complaint about transport damage:
- please contact service@aiya-europe.com
– as many large-resolution photos of the package and its contents from all sides as possible service@aiya-europe.com send
– Description of how you received the package (visible external damage and also internal damage)
– DO NOT dispose of the packaging or contents; they will be inspected for damage if necessary.