Accessibility

KISSA is committed to providing an inclusive and accessible digital experience for everyone, regardless of ability. This commitment is aligned with the Web Content Accessibility Guidelines (WCAG) 2.2, and the legal requirements of the Austrian Accessibility Act (Barrierefreiheitsgesetz – BaFG), which implements Directive (EU) 2019/882 on accessibility requirements for products and services.

Accessibility Features Implemented

We have taken the following steps to ensure a barrier-free experience on our website:

• Full keyboard navigation using Tab, arrow keys, Enter, Esc, and Space

• Descriptive link texts, logical focus order, and skip links for screen readers

• All images have alternative text in English and German

• All forms include clear labels, ARIA attributes, and real-time error feedback

• Live ARIA alerts and semantic roles for announcements and messages

• Use of ARIA landmarks (e.g., role="main", role="navigation")

• Support for screen readers, tested with VoiceOver on macOS

• Clear checkout process, with instructions and multi-sensory feedback

• All videos feature captions and include spoken or textual descriptions

Multi-Sensory Content & Usage Instructions

In line with BaFG §4, we ensure that important content and instructions are perceivable via more than one sensory channel, including:

• Written and spoken formats for product instructions and video content

• Checkout and form error feedback is delivered visually and textually

• Accessible display of warnings, tooltips, and user guidance without relying on color alone

Manual Accessibility Testing

In June 2025, we conducted a manual accessibility test including:

• Full site review based on the WCAG 2.2 checklist up to success criterion 2.5.8

• Keyboard-only navigation test

• Real-world user flow testing (e.g., purchasing, newsletter signup)

• Screen reader tests using VoiceOver on macOS

Ongoing Review & Legal Documentation

In accordance with §18 BaFG, we:

• Review and reassess our accessibility measures at least once every five years

• Maintain internal documentation for each assessment, including testing logs, remediation steps, and update records

• Keep all accessibility compliance records for a minimum of 5 years

Our most recent review was completed in June 2025. We plan to reassess again in June 2026 or upon major design or functionality changes.

Legal Basis

This statement is based on the following legal frameworks:

• Barrierefreiheitsgesetz (BaFG), published in the Austrian Federal Law Gazette I No. 76/2023

• Directive (EU) 2019/882 on accessibility requirements for products and services

• Technical guidance provided in Annex I and Annex II of the directive

• Harmonized European standards and WCAG 2.2

Exceptions & Undue Burden

If full accessibility of certain features is not possible without fundamentally altering the function or incurring a disproportionate burden (per §§17–18 BaFG), we:

• Conduct an internal undue burden assessment

• Document the findings

• Offer alternative solutions when feasible

Currently, no such exceptions are in effect on this website.

Need Help?

If you encounter any accessibility barriers on this website or require assistance with using our services, please contact us. We’ll respond promptly and work toward a suitable solution.

Email: support@kissatea.com
Phone: +49 (0) 40 34 80 99 93 (Mon–Fri, 9:00–17:00 CET)
Address: KISSA Tea, Example Street 12, 1010 Vienna, Austria

We Welcome Your Feedback

Feedback helps us improve. If you have questions, comments, or ideas to improve accessibility, don’t hesitate to reach out.