Refund policy

Consumers have a right of withdrawal according to the following stipulation. A consumer is any natural person who concludes a legal transaction for purposes that predominantly are neither commercial nor their independent vocational activity.

Instruction on Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Aiya Europe GmbH, Am Sandtorkai 62, 20457 Hamburg, Germany, Tel: +49 (0) 40 34 80 99 93, Email: info@aiya-europe.com) by means of a clear statement (e.g., a letter sent by post, email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or to Aiya Europe GmbH, c/o RHIEM Services GmbH (RMA), Zunftweg 16, 46562 Voerde, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Premature Expiration of the Right of Withdrawal:

The right of withdrawal expires prematurely for contracts:

• For the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery.

Model Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back.)

To Aiya Europe GmbH, Am Sandtorkai 62, 20457 Hamburg, Email: info@aiya-europe.com:

I/We () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/ the provision of the following service ()

Ordered on ()/received on () Name of the consumer(s) Address of the consumer(s) Signature of the consumer(s) (only if this form is notified on paper) Date

(*) Delete as appropriate.