Consumers have a right of withdrawal in contracts for the delivery of goods in accordance with the following
provisions. A consumer is any natural person who concludes a legal transaction for purposes that can
predominantly neither be attributed to their commercial nor their independent professional activity.


You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier
took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Aiya Europe GmbH, Adenauerallee 18, 20097
Hamburg, Germany, Tel: +49 (0) 40 34 80 99 93, e-mail: [email protected]) by means of a clear declaration
(e.g. letter, e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal
form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of
cancellation before the cancellation period has expired.


If you withdraw from the contract, we have to refund any payment we received from you, inclusive of delivery
charges (except for additional costs, that arise from the fact that you may choose a delivery method that varies
from our recommendation, which is always the cheapest standard delivery), within 14 days from the day we
receive your revocation notification. We use the same payment method for the refund, that you used for the
original transaction, unless expressly agreed otherwise; fees will be charged on no account for this refund
transaction. We are entitled to withhold the reimbursement until we receive the goods or proof that the goods
have been shipped – whichever is the earliest.
You are obliged to send the goods back within 14 days from the day you informed us about your revocation. You
may either send them to us or to Aiya Europe GmbH, c/o RHIEM Services GmbH (RMA), Zunftweg 16, 46562 Voerde, GERMANY. The time limit is complied with if the goods are sent within a period of 14 days. You bear the
direct costs of returning the goods.
You shall only be liable for any diminished value of the goods resulting from the handling other than what is
necessary to ascertain the nature and functioning of the goods.


The consumer’s right to withdraw expires prematurely in contracts:
– for delivery of sealed goods that, in order to ensure public health and hygiene are not suitable for restitution,
have been unsealed after their delivery.


(If you wish to withdraw from the contract, please fill in the following form and send it back to us)
To: Aiya Europe GmbH, Kohlmarkt 16, Adenauerallee 18, 20097 Hamburg, Germany, E-Mail: [email protected]

I/We* hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods(*)/provision of
the following service(*)

Ordered on (*) received on (*)
Name of the costumer
Address of the customer
Signature of the customer (only for notifications on paper)

(*) delete as applicable