Consumers are entitled to the right of cancellation according to the following conditions, whereby the consumer is any natural person entering into a legal transaction for a purpose that can be attributed neither to a commercial nor a self-employed occupational activity.
RIGHT TO WITHDRAW
You are entitled to withdraw from the contract within 14 days without giving reasons.
The period of withdrawal is 14 days from the day you, or a third party other than the carrier, indicated by you, acquire the goods.
In order to exercise your right of revocation you have to inform us (Kissa Tea GmbH, Kohlmarkt 16, 1010 Vienna, Austria,Tel: 004315350665, Fax: 00431535066589, E-Mail: email@example.com) by means of a clear statement (f.e. a mailed letter, Fax or Email) about your revocation decision. You can use the attached standard withdrawal form, which is not required though.
In order to observe the revocation period, it is sufficient to send off the withdrawal notification on time.
CONSEQUENCES OF WITHDRAWING
If you withdraw from the contract, we have to refund any payment we received from you, inclusive of delivery charges (except for additional costs, that arise from the fact that you may choose a delivery method that varies from our recommendation, which is always the cheapest standard delivery), within 14 days from the day we receive your revocation notification. We use the same payment method for the refund, that you used for the original transaction, unless expressly agreed otherwise; fees will be charged on no account for this refund transaction. We are entitled to withhold the reimbursement until we receive the goods or proof that the goods have been shipped – whichever is the earliest.
You are obliged to send the goods back within 14 days from the day you informed us about your revocation. You may either send them to us or to Docdata E-Business GmbH, Kesslerweg 6, 48155 Münster. The time limit is complied with if the goods are sent within a period of 14 days. You bear the direct costs of returning the goods.
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.
EXCLUSION OR PREMATURE EXPIRATION OF THE RIGHT TO WITHDRAW
The consumer’s right to withdraw expires prematurely in contracts:
– for delivery of sealed goods that, in order to ensure public health and hygiene are not suitable for restitution, have been unsealed after their delivery.
SAMPLE REVOCATION FORM
(If you wish to withdraw from the contract, please fill in the following form and send it back to us)
To: Kissa Tea GmbH, Kohlmarkt 16, 1010 Vienna, Fax: 00431535066589, E-Mail: firstname.lastname@example.org
I/We* hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*)/provision of the following service(*)
|Ordered on (*)||received on (*)|
|Name of the costumer|
|Address of the customer|
|Signature of the customer (only for notifications on paper)|
(*) delete as applicable