1. Delivery
1.1 Your order will be shipped via DPD and UPS
1.2 We ship to the following countries: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Italy, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Slovakia, Slovenia, Sweden, Switzerland, UK and United Arab Emirates.
Unfortunately, for legal reasons, we can no longer ship to Spain.
Our partner Gustus Universum (www.gustusuniversum.com) is at your disposal for deliveries to Spain.
1.3. The delivery times are:
Germany: Standard 5 working days
EU, Switzerland, Norway and United Kingdom: Standard 5 – 7 working days
United Arab Emirates: Standard 5 – 10 working days
2. Shipping costs
Germany
Shipping costs: 4,95 EUR
Free shipping from 50,- EUR
Austria
Shipping costs: 4,95 EUR
Free shipping from 50,- EUR
Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland and UK
Shipping costs: 9,95 EUR
Free shipping from 60,- EUR
United Arab Emirates
Minimum order value: 99,- EUR
Shipping costs: 19,95 EUR
Free shipping from 200,- EUR
2.1 In the case of cross-border deliveries, additional taxes (e.g. in the case of an intra-Community acquisition) and/or duties, e.g. in the form of customs duties, may apply. You are responsible for these.
3. Payment options
3.1 You can choose from the following payment options for deliveries within Germany, unless otherwise stated in
the respective item description:
– Credit card (Visa, Mastercard)
– Paypal
– Instant bank transfer
– Credit card payment via PayPal
3.2 We offer the following payment options for deliveries abroad, unless otherwise stated in the respective item
description:
– Credit card (Visa, Mastercard)
– Paypal
– Instant bank transfer (only available for orders from the following countries: Austria, Switzerland, Belgium,
Netherlands, Italy, United Kingdom, Poland, Spain, France, Hungary, Slovakia, Czech Republic)
– Credit card payment via PayPal
4. Information for complaints, transport damages and returns
What to do in a case of transport damage:
– Please contact [email protected]
– Send as many large-resolution photos of the package as possible as well as content from all pages to
[email protected]
– Description of how you received the package (visible external damage and also the internal damage)
– DO NOT dispose of the packaging or its contents, maybe it’s necessary to check the packaging for damage.
