SHIPMENT & PAYMENT

1. Delivery

1.1 Your order will be shipped via DHL

1.2 We ship to the following countries: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Italy, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and UK

1.3. The delivery times are:
Germany: Standard 5 working days
EU, Switzerland, Norway and United Kingdom: Standard 5 – 7 working days

2. Shipping costs

Germany
Shipping costs: 4,95 EUR
Free shipping from 30,- EUR

Austria
Shipping costs: 4,95 EUR
Free shipping from 45,- EUR

Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia,Spain, Sweden, Switzerland and UK
Shipping costs: 9,95 EUR
Free shipping from 60,- EUR

2.1 In the case of cross-border deliveries, additional taxes (e.g. in the case of an intra-Community acquisition) and/or duties, e.g. in the form of customs duties, may apply. You are responsible for these.

3. Payment options

3.1 You can choose from the following payment options for deliveries within Germany, unless otherwise stated in
the respective item description:
– Prepayment by bank transfer
– Credit card (Visa, Mastercard)
– Paypal
– Instant bank transfer
– Credit card payment via PayPal

3.2 We offer the following payment options for deliveries abroad, unless otherwise stated in the respective item
description:
– Prepayment by bank transfer
– Credit card (Visa, Mastercard)
– Paypal
– Sofortüberweisung (only available for orders from the following countries: Austria, Switzerland, Belgium,
Netherlands, Italy, United Kingdom, Poland, Spain, France, Hungary, Slovakia, Czech Republic)
– Credit card payment via PayPal

4. Information for complaints, transport damages and returns

What to do in a case of transport damage:
– Please contact service@aiya-europe.com
– Send as many large-resolution photos of the package as possible as well as content from all pages to
service@aiya-europe.com
– Description of how you received the package (visible external damage and also the internal damage)
– DO NOT dispose of the packaging or its contents, maybe it’s necessary to check the packaging for damage.